Manually Send Email/SMS Requests
Manually send requests, via email or SMS Requests, to customers added to GatherUp.
Manually send requests, via email or SMS Requests, to customers added to GatherUp.
When sending requests manually be aware of the number of requests you send daily to avoid being flagged for review spam by sites such as Google and Facebook. Do not accumulate customers to send all requests weekly, monthly, or quarterly. Doing so may cause a review site to flag your business for spam.
We recommend manually sending requests at a steady daily rate that reflects the flow of your customers.
Note: U.S. and Canadian-based carriers require a toll-free number be verified before sending or receiving SMS messages. If a new account or location plans on sending SMS requests we recommend Activating TextBack to begin the verification process, which typically takes 1-2 business days. Once the verification process is complete the location will be able to send SMS requests. This verification ONLY applies to new accounts or new locations.
To send an email/SMS request Manually follow these steps:
- Log in to your GatherUp account.
- If you have multiple locations, select the location that you would like to send a request manually for.
- To confirm the location is set to manually send requests go to Customer Activity and view Sent Manually under Request Mode or click the down arrow to select Manually.
4a. Add a customer and select send feedback request immediately. If a customer has both a mobile number and email address, the Communication Preference must be set to SMS for them to receive a feedback request via SMS Request.
4b. After a customer has been added go to Customer Activity and click Manage > Send Request for a selected customer. A request will be sent to your customer immediately.