SMS Requests
Send a feedback request to your customer via text message using SMS Requests.
Send a feedback request to your customer via text message using SMS Requests. The text includes a link to your selected Request Mode that the customer can click to complete the feedback process. There are two types of SMS Requests available:
GatherUp customers are able to send SMS feedback request reminders to customers who do not respond to the initial SMS request.
See how to edit your Feedback Settings and preferences here.
Note: U.S. and Canadian-based carriers require a toll-free number be verified before sending or receiving SMS messages. If your business plans on sending SMS requests we recommend Activating TextBack to begin the verification process, which typically takes 1-2 business days. Once the verification process is complete you'll be able to send SMS requests.
SMS Request (Short Message Service)
Example of an SMS Request including a link to complete the feedback request.
- SMS requests are text only
- 160 character limit
- Requires 1 credit to send
- SMS credits reset on the first of each month
MMS Request (Multimedia Message Service)
Example of an MMS request including image and link to feedback request.
- MMS requests include an image
- 240 character limit
- Requires 2 credits to send
- MMS credits reset on the first of each month
SEE ALSO:
SEE ALSO:
SEE ALSO:
Manually Send Email/SMS Requests
SEE ALSO:
Automatically Send Email/SMS Requests