Edit SMS Requests
Set up or edit SMS Requests to customize the feedback request.
Set up or edit SMS Requests to customize the feedback request. You can send a feedback request to your customer via text message using SMS Requests.
Note: U.S. and Canadian-based carriers require a toll-free number be verified before sending or receiving SMS messages. If your business plans on sending SMS requests we recommend Activating TextBack to begin the verification process, which typically takes 1-2 business days. Once the verification process is complete you'll be able to send SMS requests. This verification ONLY applies to new accounts or new locations.
To edit the SMS Request follow these steps:
- Log in to your GatherUp account.
- If you have multiple locations, choose the location you would like to edit the SMS Request for from the Business Dashboard.
- From the menu, go to Requests > SMS Requests.
- Use the following options available in SMS Settings to edit the request:
- Message Type - Select SMS text message or MMS text message with image.
- Image File - If you selected MMS text message upload an image for your message.
- Message to Send - Edit the message sent to your customer via text message.
- 160 characters for SMS text message
- 240 characters for MMS text message
- Include Feedback URL - Click to include the Feedback URL to link customers to your selected Request Mode .
Make your desired changes in the editor and check the preview. Click Send Test and enter your phone number to send a text to your mobile device for review.
Click Save to confirm changes and update the SMS Request.
The initial feedback request will be sent via text message.
As of September 16, 2022, new GatherUp users can also send feedback request reminders to customers via SMS.
Existing GatherUp users who also have customer email addresses in Customer Profile will receive First and Second Reminder Emails if they are turned to ON in your selected Request Mode .
SEE ALSO:
SEE ALSO:
SEE ALSO:
Manually Send Email/SMS Requests