Ways to Request Feedback and Reviews
GatherUp provides businesses with different ways to request feedback and reviews from customers.
GatherUp provides businesses with different ways to request feedback and reviews from customers. Requests can be sent directly to a customer via email or text or presented in-person using a web-based tablet. A business can also offer inbound channels that let customers give feedback online or via text at their convenience.
Email and SMS Requests
Email Requests and SMS Requests are sent directly to a customer after goods are purchased or services are rendered and customer information, including an email address and/or phone number, has been provided. The customer is added to GatherUp by adding a single customer, importing a list, or automatically via an integration. Then, a Request can be sent manually or automatically to a customer.
The content of the Request varies based on the Request Mode elected and can be customized to capture a Net Promoter Score®, 5-star rating, survey questions , 1st-party reviews , and/or 3rd-party reviews to meet your business objectives.
SMS Requests can be SMS (text only) or MMS (with image). Set your default review request send method as Email, SMS or Send Both Simultaneously.
TextBack
TextBack is an inbound channel that gives customers the ability to provide feedback to a business via text message. You do not need customer information to use TextBack. Businesses display a TextBack number and customers self-initiate feedback and reviews by sending a keyword text using their mobile phone.
Choose a keyword and create a custom auto-reply that includes a link to your selected Request Mode. You can customize the request mode to capture Net Promoter Score®, 5-star rating, survey questions , 1st-party reviews , and/or 3rd-party reviews.
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Kiosk Mode
Kiosk Mode is an on-site tool used to request 1st-party reviews and contact information from an in-person customer, using a web-enabled device. When a customer completes the request, a follow-up email can be sent to request a 3rd-party review .
Kiosk Mode requests a Net Promoter Score® or 5-star rating and contact information including First Name, Last Name, and Email Address. Customizations include additional survey questions, an option for written feedback, and a positive or negative landing page based on customer sentiment.
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Feedback Locator
Feedback Locator can be placed on a page of a business website to allow customers to select the location they want to lead feedback for. Once a location is selected, the customer can complete the selected Request Mode for that location.
Capture customer information including First Name, Last Name, and Phone Number and request a Net Promoter Score®, 5-star rating, survey questions , 1st-party reviews , and/or 3rd-party reviews using Feedback Locator.
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Feedback URL
The Feedback URL can be posted to social media, added to website pages, email signatures, invoices, and for printed media. You can also download a QR code as this Feedback URL. With a simple click, customers enter the selected Request Mode for a location. Capture contact information for unknown customers and gather Net Promoter Score®, 5-star rating, survey questions, 1st-party reviews , and/or 3rd-party reviews for your business.
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Review Widget
Use the Review Widget, displayed on a business website, to request feedback and reviews. The widget can display an optional feedback button to capture 1st-party reviews from visitors using the Request Mode selected for a location. You can also choose to display links to selected review sites to encourage visitors to leave a 3rd-party review .