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AutoReply

Powered by SmartReply, our AI-generated review response tool, AutoReply makes responding to positive 3rd-party reviews a breeze.

AutoReply: Effortless Positive Review Responses

Powered by SmartReply, our AI-generated review response tool, AutoReply makes responding to positive 3rd-party reviews a breeze. These automatic positive review responses ensure that every satisfied customer receives a personalized response, enhancing engagement and fostering stronger connections with your client base.

Set up AutoReply

  1. Log in to your account

  2. Go to Settings > Auto-Replies. For agency or multi-location accounts first choose the location for which you will enable AutoReplies.

  3. Authorize Google & Facebook to use AutoReply to automatically send positive review responses on those platforms.

  4. Next, select which reviews will trigger an AutoReply

  • Set the Rating Thresholdfor which reviews will receive an AutoReply
  • Turn the Toggle ON (it will turn green when on) if you want to send an AutoReply to ratings-only reviews, or reviews without content or text.
  1. Finally, review the important AI-related information.

Note: The toggle for Personally Identifiable Information (PII) scrubbing is OFF by default meaning the data is NOT scrubbed for PII by default. Toggle this ON if the business prefers to scrub all PII from the review content before sending to the AI platform.

Use discretion: Certain industries, such as healthcare and legal, have strict rules and guidelines when it comes to review responses. If you are unsure about using AI to automatically respond to reviews, we recommend using the SmartReply feature to quickly generate a response but edit the response to fit your industry guidelines.

Edit the AutoReply AI Prompt

Here's a short video showing the prompt editing feature.

Watch the video

Or follow the steps below.

  1. Agencies choose the client that you want to edit prompts for. Single or multi-location businesses can go straight to step 2.

  2. Under Settings choose AI Reply Prompt

  3. Toggle the Custom AutoReply Prompt ON

  4. Type in the new custom prompt

  5. Adjust the creativity level.
  6. Click Save Changes when done.
  7. To return to the default prompt simply click Reset Default Prompt

If you have any questions, email support@gatherup.com.

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