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AI Settings

AI features in GatherUp are automatically enabled and available to all accounts and businesses.

Opt in or out of AI features

AI features in GatherUp are automatically enabled and available to all accounts and businesses.

We have created an AI Settings page to provide each account control over whether or not they want data shared with 3rd-party AI platforms. The new AI Settings can be found in your account settings by clicking your name in the upper right corner.

The Settings are managed at the account level for single locations and multi-location businesses.

Agencies Can Select AI Features by Client

Agencies often want to have the ability to turn certain features on or off for specific clients. AI features may benefit one client, but for a healthcare client you’d like it turned off.

This control is available within the Client Feature Selections for Agency account owners.

To find this feature follow the steps below:

  1. Log in to GatherUp or your White-labeled dashboard

  2. Choose Client Feature Selections under the account owner setting in the upper right corner.

  3. On the Client Feature Selection page you’ll have the option to turn on features within two categories: AI Settings and Business Texting.

  4. Click AI Features to open up the AI suite of tools.

  5. Toggle each section On or Off depending on your preferences.

  6. Once the Toggle is ON you can click the Select clients carrot and a drop-down will appear of all client locations. Select or deselect the locations for which this feature will be turned on.

Note: Turning the Toggle OFF will turn this AI feature off for ALL client locations.

What is PHI and PII?

Protected Health Information (PHI) is any information in a medical record that can identify an individual and was created, used, or disclosed during the course of providing healthcare services. This includes common identifiers like name, address, birth date, and Social Security number when they can be associated with health information.

Personal Identifiable Information (PII) is defined as any representation of information that directly identifies an individual such as: Name, address, social security number or other identifying number or code, telephone number, email address, etc.)

Data Usage and OpenAI

GatherUp utilizes OpenAI for the AI prompts and returns. We have turned off the ability for OpenAI to use the data sent to train its data model. Therefore any review data that is sent from GatherUp to OpenAI will NOT be used to train the OpenAI model.

You can view our AI terms here.