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Review Defense Notifications

is a daily email that tells you when Review Defense has activity at one of your locations.

Summary

Review Defense Notifications is a daily email that tells you when Review Defense has activity at one of your locations. For example, you'll hear about reviews flagged for dispute or reviews that were removed. You don't need to log in to see what Review Defense is doing for your business. If a location has no activity that day, no email is sent.

Prerequisites

  • The location has an active Review Defense plan: Reveal, Illuminate, or Integrity.
  • Permission to manage notification settings for the location (only needed to change recipients).

How the notification works

  • One email per location, per day. If you manage several locations, you get a separate email for each location that had activity.
  • Sent at 11:45 PM UTC. The time it arrives in your inbox depends on your time zone.
  • Only sent when something happens. If a location has no qualifying activity, no email goes out that day.
  • On by default. Administrators and Agency Managers get the notification automatically.

What's included in the email

The email includes a summary table for each type of activity that happened that day. Activity types with nothing to report are left out. Select Go to Review Defense in the email to open the location's full Review Defense report.

Activity types by plan

Which activity types a location can get depends on its Review Defense plan. Activity types are shown in this order.

A negative review has a 1, 2, or 3-star rating. A positive review has a 4 or 5-star rating.

Table columns

Each table lists every review for that activity type, with no limit on the number of rows.

Review Defense score

Each review gets a Review Defense score. A higher score means Review Defense found more signs of suspicious activity, based on more than 30 Review Defense metrics. These are the same score levels shown in the Review Defense report.

About removed positive reviews

Review Defense never disputes positive reviews on your own business. A Positive reviews removed entry means that the review platform or the reviewer removed the review.

We include notifications for positive removals to keep the business informed, as many platforms do not notify you when removing a review.

Change who receives the notification

  1. Sign in and select the location.
  2. Go to Settings, then select Notifications.
  3. Open the Essential tab.
  4. In the Scheduled Reports section, find Review Defense.
  5. Turn each user role on or off to choose who gets the email.
  6. To send the email to people who aren't users, turn on Additional recipients and enter their email addresses, separated by commas.

The Review Defense setting only appears when the location has an active Review Defense plan.

FAQs

Why didn't I get an email today?

The location had no qualifying Review Defense activity, so no email was sent. You can also check that your role or email address is turned on in the location's notification settings, and that you haven't unsubscribed.

What happens when I click Unsubscribe?

Review Defense notifications stop for your email address across all locations. Your other GatherUp notifications keep arriving as usual. To stop the notification for just one location, change the recipients in that location's notification settings instead. See "Change who receives the notification" above.

I manage multiple locations. Can I get one email that covers all of them?

Not right now. Each location with activity that day sends its own email. For example, if you manage 10 locations and 3 had activity, you get 3 emails.

Why don't I see competitor activity?

Competitor activity is only included on the Integrity plan.

Why was a review with a low score removed?

Reviews can be removed for reasons that have nothing to do with their Review Defense score. For example, the author may delete it, or the review site may take it down on its own.