Repeat Customer Feedback Settings
Repeat customer feedback is the ability to request feedback from the same customer more than once, such as after each purchase, visit, service, or policy renewal, etc.
Repeat customer feedback is the ability to request feedback from the same customer more than once, such as after each purchase, visit, service, or policy renewal, etc.
Repeat Customer Feedback is set to ON with a threshold of 30 days by default. The threshold allows you to set the number of days that must be met before allowing a new feedback request to be sent to a repeat customer and is based on when the customer was uploaded to the system - not when the request was sent or when the customer left feedback.
Repeat Customer Feedback Threshold Example:
Customer Added and request sent+ 30 daysCustomer is eligible to be added again to request repeat feedback.
If requests for a location are sent automatically customers added to GatherUp will be eligible to be uploaded to the system 30 days after the day they were added. Customers are not automatically reached out to once the threshold expires. To send customers additional requests, they must be uploaded again.
The Repeat Customer Feedback Threshold can be overridden requests by sending a request to a previously added customer manually following these steps.
To update the Repeat Customer Feedback settings follow these steps:
- Log in to your GatherUp account.
- If you have multiple locations, select the location that you would like to adjust Repeat Customer Feedback for.
- Go to Settings > Feedback Settings to turn ON/OFF Repeat Customer Feedback or to adjust the threshold (1-255).