Notification Settings
You can receive a notification via email for the following:
You can receive a notification via email for the following:
- Custom Notifications that you set up based on certain events and time periods (See this guide for a complete walkthrough of Custom Notifications.)
- 1st-Party Reviews Notifications when new 1st-Party (GatherUp) feedback is received
- 3rd-Party Reviews Notifications when a new online review is posted on a site like Google or Facebook
- Google Q&A Alert Notification when a new question or answer is posted on Google
- Requests Complete Reminder when all of the customers uploaded to a location have received their feedback request
- Report Delivery on a weekly or monthly basis
- No Requests Sent Reminder sends an alert when requests haven't been sent.
- New Message Alertprovides email notification of a new text or SMS message
IMPORTANT: For existing locations created before September 29, 2020, current notifications will be mapped accordingly.
- Those notifications set to go to "Business Managers (Users)" will go to all Users assigned to the location.
- Those notifications set to go to the "Account Owners" will go to the Admins assigned to the location.
- Those notifications set to go to the "Business Owner" will go to the Additional Recipients of the notifications.
To manage notifications received via email and add recipients follow these steps:
- Log in to your GatherUp account.
- If you have multiple locations, select the location you would like to manage email notifications for from the Business Dashboard.
- From the menu, go to Settings > Notifications. Click > to access settings and add recipients for each notification type.
***After making any changes to these settings, make sure you click the "Save Settings" button in the lower-left corner***
1st-Party Reviews Notifications when new 1st-Party (GatherUp) feedback is received
When you expand this Notification Set, you'll be able to choose
- Which type of notifications to send
- Both Positive & Negative Feedback
- Positive Feedback Only
- Negative Feedback Only
- Which User Roles receive these notifications
- Additional Email Addresses that should receive these notifications
3rd-Party Reviews Notifications when a new online review is posted on a site like Google or Facebook
When you expand this Notification Set, you'll be able to choose
- Which type of notifications to send
- Both Positive & Negative Feedback
- Positive Feedback Only
- Negative Feedback Only
- Which User Roles receive these notifications
- Additional Email Addresses that should receive these notifications
Google Q&A Alert Notification when a new question or answer is posted on Google
When you expand this Notification Set, you'll be able to choose
- Which User Roles receive these notifications
- Additional Email Addresses that should receive these notifications
Requests Complete Reminder when all of the customers uploaded to a location have received their feedback request
When you expand this Notification Set, you'll be able to choose
- Which User Roles receive these notifications
- Additional Email Addresses that should receive these notifications
Report Delivery
When you expand this Notification Set, you'll be able to choose
- Which type of notifications to send
- Performance Report
- Online Reviews Report
- NPS Report
- The Frequency at Which Selected Reports are Sent
- Weekly
- Monthly
- Which User Roles receive these notifications
- Additional Email Addresses that should receive these notifications
No Requests Sent ReminderSends a notification when no review requests have been sent. This is especially important for agencies (client management) and for multi-location businesses to monitor the health and proactive outreach for feedback of any given location. Sent the frequency (Monthly or Weekly) and the reminder by permission level.
New Message Alert
You have the ability to turn on alerts (email notification) when someone sends you a message. Messages are collected when a customer responds to an SMS Review Request OR an SMS Campaign.
Under Notifications you'll find a New Message Alert section. Expand the section for notifications options and toggle On/Off the appropriate permission levels.
The email notification looks like this. White-labeled accounts will have the white-labeled branding.
If you have any questions on how these Notification Settings work, please reach out to our Customer Success Team by emailing support@gatherup.com