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Multi-location Landing Page

The Multi-location Landing Page allows customers to select the location they visited before leaving a review.

Overview

The Multi-location Landing Page allows customers to select the location they visited before leaving a review. This gives businesses with multiple locations a simple, branded way to collect feedback without needing to assign a customer to a specific location in advance.

Customers who follow the link will land on a customizable page where they can search for or select their location. Once selected, they’ll be directed to that location’s review request flow.

Why Use This Feature?

Assigning customers to the correct location can be difficult, especially for businesses with high volumes, customers who visit different locations, or incomplete customer records. The Multi-location Landing Page helps solve this by:

  • Allowing customers to self-select No need to manually assign locations. Customers choose the business they visited before leaving feedback.
  • Simplifying location-level feedback collection Even across multiple locations, feedback flows into the appropriate location profile, with full visibility in your dashboards and reports.
  • Branded experiences Customize your title, description, logo, button color, and background to match your multi-location brand.
  • Adapting to your business size Choose a Location List or Location Search layout, depending on how many locations you manage.

How It Works

The Multi-location Landing Page lets you create a single, shareable feedback page that works across all your locations:

  1. Set up the landing page in your account by entering a title, description, branding, and layout preferences.
  2. Preview changes live as you customize the page.
  3. When you’re done making changes, click save and copy your unique link.
  4. Share the landing page with your customers.
  5. Customers choose a location they visited and are automatically redirected to that location’s review flow.
  6. Feedback is logged at the selected location and behaves like any other customer response.

Getting Started

Step 1: Access the Settings Page

  • Go to the Requests menu in the left-side navigation.
  • Click Multi-location Landing Page at the bottom of the submenu.

Step 2: Customize Your Landing Page

You can personalize your landing page with:

  • A title that appears at the top of the page
  • A description to guide your customers
  • A logo to reinforce your brand (optional)
  • Background and button colors that match your style
  • A layout that fits your business structure

Layout Options

  • Location List View (default for 10 or fewer locations)

  • Customers see a list of locations, grouped by state if applicable

  • Clicking a location immediately opens the feedback form

  • Location Search View (default for more than 10 locations)

  • Customers select a state and search for their location

  • A map shows the selected business
  • Clicking next takes them to the correct feedback form

As you make changes, the preview on the right updates in real time. Click Save to apply your changes to the live page.

  • A read-only Multi-location Landing Page URL is shown on the settings page.
  • The link uses your white-label domain, if configured.
  • Click the copy icon to grab your link at any time and share it with customers to start collecting feedback.

This link remains live and reflects your most recent saved settings.

Things to Know

  • The page is hidden for clients/businesses with only one location.
  • Logo uploads are global (client-level), not location-specific.
  • The list view of the landing page will show locations separated by state, if the business is in the US and has locations in multiple states.
  • All changes must be saved to appear on the live page.
  • In an agency account, and not seeing the new Multilocation Landing Page? Make sure the feature is toggled ON in Client Feature Selections.