Monitor Google Reviews Details for Hotels & Restaurants

Google Reviews allows users the ability to leave more details about their hotel or restaurant experience. Instead of just a “rating only” review of 2-stars of 5-stars and no context, reviews can now add what type of hotel visit (business, family) or how they ordered (dine-in, takeout, delivery). It’s not hard to see how this additional information bolsters each Google review without any typing by the consumer.

Note: Hotel reviewers can find these additional details on a web browser. Restaurant reviewers will need to be in Google Maps to find the additional details.

This new data provides Google with significantly more structured AND consistent data about the quality of your business by-product or service.

Google Details will appear on the Customer Activity Screen with their Google Review. Details will also be available in the CSV download for Customer Activity.

You can also filter the Customer Activity screen to see specific Google details by selecting the options under the Rating Type column. You can then use the keyword search to look at just reviews that have a specific review attribute used like “Dine-in”.

If you have questions on monitoring Google Review Hotel & Restaurant Details or anything else within the GatherUp platform, you can contact the GatherUp Customer Success team at any time by emailing support@GatherUp.com