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Location Dashboard

The Location Dashboard is a new feature that provides a centralized view of all relevant data for a single location.

The Location Dashboard is a new feature that provides a centralized view of all relevant data for a single location. This dashboard includes information on review progress, review requests, review replies, and feedback insights.

Why use this feature?

The Location Dashboard is your “home base” to quickly manage review requests, replies, and overall performance. It includes very simple tiles, supported by AI, to make your next steps obvious and grow your business.

The Location Dashboard can help you:

  • Get a quick overview of your location's performance in one place
  • Take quick actions to keep up with your reputation tasks, such as sending more requests or replying to recent reviews
  • Use insights and progress reporting to find areas where you can improve your business

How it Works

The Location Dashboard is divided into five main sections:

  1. Progress Tile: shows your location's progress on review volume, rating, and recency for both 1st and 3rd party reviews.
  2. Requests Tile: shows how many review requests your location has sent in the last 30 days.
  3. Replies Tile: indicates the number of reviews awaiting reply from the last 30 days.
  4. Insights Tile: pulls data from your Smart Insights report to show sentiment analysis and common themes in your reviews.
  5. Quick Reply Tile: lets you quickly write replies to recent reviews one at a time with the help of AI. Reach daily and monthly goals to stay on top of incoming feedback and thank customers for their reviews in a timely fashion.

Getting Started

It’s super easy to start using the new dashboard!

  1. Navigate to a specific location in your account.
  2. Select the Location Dashboard from the side navigation.
  3. Explore the tiles. Each leads to another page where you can find more related information, such as sending more review requests or seeing more detailed progress reporting.

Things to Know

  • Some tiles show a limited time frame. The Requests, Replies, and Quick Reply tiles all show data from the last 30 days.
  • Some user roles, such as read only users, may not have permission to send replies using the Quick Reply tile
  • Parts of the dashboard rely on AI functionality, including the insights tile and Quick Reply. Be sure you have AI enabled with the appropriate PII/PHI filtering for your business.
  • The Quick Reply tile also works best when the location is authorized via Google or Facebook for third party responses.