Forbidden SMS Message Categories
The messaging use cases described below are strictly prohibited on SMS and MMS platforms in the United States and Canada.
Forbidden Message Categories in the US and Canada
The messaging use cases described below are strictly prohibited on SMS and MMS platforms in the United States and Canada. We want to ensure that our messaging services remain compliant with regulations and carrier requirements.
We prioritize compliance and aim to provide clear guidelines to ensure seamless communication while upholding regulatory standards. Feel free to reach out to us for any assistance you may require by submitting a customer support ticket.
Forbidden Use Cases
Certain types of messages are not allowed, and we take these restrictions seriously to maintain a safe and reliable messaging environment for all users. It is essential to refrain from engaging in the following activities listed below. Please note that these forbidden use cases are not only related to the content of the message but the business type itself.
Additional Restrictions
Even if your specific use case is not listed as prohibited, certain message content may still be subject to restrictions.
Forbidden message categories for SMS/MMS in the US/Canada
- High-risk financial services (payday loans, short-term high-interest loans, etc)
- Third-party lead generation services and marketing
- Debt collection or forgiveness
- “Get rich quick” schemes
- Illegal substances/articles (Cannabis, CBD, Vape/E-cigarettes, fireworks, etc)
- Prescription drugs
- Gambling
- “S.H.A.F.T” use cases and electronic smoking devices (Sex, Hate, Alcohol, Firearms, Tobacco, Vape/E-cigarettes)
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