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Email Signature Survey: How to Set Up and Use It

The Email Signature Survey lets you collect feedback automatically by adding a simple rating widget to your email signature.

Overview

The Email Signature Survey lets you collect feedback automatically by adding a simple rating widget to your email signature. Every email you send becomes a chance for customers to share their experience.

This article walks you through how to set up your survey, copy the widget, and add it to your email signature.

Important: The rating style (stars, thumbs, or numbers) is based on your Feedback Settings and can’t be changed here.

What’s Changing

With the Email Signature Survey, you can:

  • Add a feedback widget directly to your email signature
  • Collect feedback from everyday email conversations
  • Increase responses without sending additional requests

Getting Started

To access the Email Signature Survey:

  1. Go to Requests in the main menu
  2. Click Email Signature Survey

From here, you can customize your widget and copy the code to use in your email signature.

Widget Configuration

On the settings page, you can customize how your survey looks.

Widget Size

  • Choose between Large or Small
  • The preview will update automatically

Prompt Text

  • Edit the message shown above the rating input
  • This helps guide customers on what you’re asking

Preview

  • You’ll see a live preview of your widget
  • It updates as you make changes

Embed Code

Once your widget looks the way you want:

  • Click Copy Widget under the preview window
  • Paste it into your email signature settings

Note: If you make changes later, you’ll need to copy and re-add the widget to your signature. Some email clients require different formatting, so If the flow above doesn’t work, you can also try copying the plain embed code under the advanced menu.

What Happens When Someone Clicks a Rating?

When a customer clicks a rating:

  • They’re taken to your feedback page

  • They can:

  • Answer additional questions

  • Leave a review (based on your settings)

How to Add the Survey to Your Email Signature

Start by clicking Copy under the widget preview. Then follow the steps for your email provider. You can also find these instructions if you click the “How it Works” button on your widget settings page.

Gmail

  1. Open Gmail and click the gear icon → See all settings
  2. Scroll to the Signature section
  3. Create a new signature
  4. Paste your widget into the editor
  5. Click Save Changes

Outlook (Web & Desktop)

  1. Click the gear icon and open settings
  2. Search for Email Signature
  3. Create or edit a signature. Make sure it has a name.
  4. Paste your widget into the editor
  5. Click Save

Apple Mail

  1. Go to Mail → Settings → Signatures
  2. Select your email account
  3. Click the + icon to add a signature
  4. Paste your widget
  5. Close settings to save

Other Email Clients

Look for Settings or Preferences → Signature. Most email providers allow you to paste the widget directly into your signature editor.

Good to Know

  • Only Owners, Admins, and Managers can update widget settings
  • Other users can still copy and use the widget
  • After making changes, you’ll need to re-add the widget to your signature
  • Email signatures may look slightly different depending on the email provider—be sure to test yours

Questions?

If you need help setting up your Email Signature Survey, reach out to support@gatherup.com.