SmartReply

GatherUp leverages AI to help create thoughtful, personalized review responses with SmartReply. Save time crafting a unique response every time. Stay in control with the ability to review and edit the response before submitting.

Here’s the step-by-step guide to using SmartReply.

1. Log in to your GatherUp account 2. If you're an agency, click on the desired client. If you're not an agency, skip this step.

2. Select the desired location. If you only have one location you will automatically be on the Customer Activity screen.

4. Go to Customer Activity and find the review for which you’d like to respond.

Pro tip: Filter reviews by “Not replied to”

5. Click the “Manage” button on the right and select “Respond”

6. Click the “Smart Reply” button to create the AI-generated response to the given review.

7. Make sure to read the response. You can edit the response in the text box. Click “Submit” to send the response.

Pro tip: Authorize Google or Facebook in GatherUp to respond to Google & Facebook reviews, along with 1st party reviews with SmartReply.

Edit the SmartReply Prompt

Here's a short video showing the SmartReply Prompt Editing feature.

Watch the video

Or follow the steps below.

1. Agencies choose the client that you want to edit prompts for. Single or multi-location businesses can go straight to step 2.

2. Under Settings choose AI Reply Prompt

3. Toggle the Custom SmartReply Prompt ON

4. Type in the new Custom SmartReply prompt

5. Adjust the creativity level.
6. Click Save Changes when done.
7. To return to the default prompt simply click Reset Default Prompt

If you have any trouble please contact support@gatherup.com.