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Review Response Suggestions

is the latest way to respond to reviews faster with unique, personalized AI-generated responses right from your email inbox!

Review Response Suggestions is the latest way to respond to reviews faster with unique, personalized AI-generated responses right from your email inbox!

With a simple click, you can respond to negative Google & Facebook reviews from within the email notification. You can also reply to incoming first-party reviews.

Why Use this Feature?

  • Quick and easy: Regular email updates help you quickly see incoming reviews and approve prepared replies, all without needing to log in.
  • Share the workload: Set emails to send to the most appropriate team members.
  • Consistent, polished review response: Configure the AI prompt to ensure each suggested reply matches your brand voice.
  • Balance AI response with human oversight:Let AI alert you to incoming reviews and provide pre-written responses. You decide which to approve and which to edit for a more human touch.

How It Works

These email notifications provide suggested responses to a new review. If you’re only collecting third-party reviews, utilizing this email depends on your authorization status:

Authorized Google & Facebook Reviews

If you are authorized to respond to the review within GatherUp (Google & Facebook authorization needed) you can Approve and Send Reply. Or you can select Go to the Review to respond directly with your own personal message.

Google & Facebook Reviews NOT Authorized

If the review is from Google or Facebook but your location is NOT authorized you’ll be directed to the review on the 3rd party site to respond there. We recommend copying and pasting the reply.

Other Reviews without Authorization

If the review itself is NOT from Google or Facebook, you can copy the Suggested Response and go directly to the review on the 3rd party review site to leave your response.

Getting Started

Quickly enable this feature on the notification settings page at the location level.

  1. Log in to GatherUp.
  2. Choose the location to update.
  3. Under Settings, choose Notifications.
  4. Find the Response Suggestions section.
  5. Set the cadence you want the emails to arrive for this location (Daily, Weekly, or ASAP after a new review comes in)
  6. Decide which types of reviews to include: 1st party, 3rd party, or both.
  7. Turn on the notification for your preferred users
  8. That’s it! Email notifications will begin arriving at your preferred cadence.

Edit the Review Response Suggestion Prompt

Here's a short video showing the prompt editing feature.

Watch the video

Or follow the steps below.

  1. Agencies choose the client that you want to edit prompts for. Single or multi-location businesses can go straight to step 2.

  2. Under Settings choose AI Reply Prompt

  3. Toggle the Custom Suggested Reply Prompt ON

  4. Type in the new custom prompt

  5. Adjust the creativity level.
  6. Click Save Changes when done.
  7. To return to the default prompt simply click Reset Default Prompt

Contact support@gatherup.com if you have further questions.