Add Tags to 1st-party Reviews
To add Tags to 1st-party reviews (direct customer feedback) select one of the following methods:
To add Tags to 1st-party reviews (direct customer feedback) select one of the following methods:
Manually Add Tags to 1st-party Reviews
To manually add Tags to feedback received from a 1st-party review follow these steps:
- Log in to your GatherUp account.
- If you have multiple locations, select the location you would like to tag a review for from the Business Dashboard.
In Customer Activity go to the 1st-party review entry you want to tag and click the customer's name or click Manage > View Profile.
In Customer Profile go to the Tags: field and type a word or phrase. Click Add or hit enter. You can add multiple tags. Once complete, the tags added to the entry are automatically saved.
PRO TIP:
Click into the Tags: field to view previously used tags. As you type, available tags matching your entry will display.
- Tags added can be viewed in Customer Activity and used to filter entries. Tags can also be used to create a Tag Widget .
1st-party review that has been tagged "Negative Experience"
Add Tags via Customer List Import
Tags can be added to a customer list and imported into GatherUp. If a customer responds to a request, imported tags will be added to feedback given.
To add tags via a customer list import follow these steps:
- Log in to your GatherUp account.
- Import a customer list, including Tags, for a single location or for multiple locations .
Example of a customer list for a single location including Tags.
- If feedback is received, imported tags are added to a single feedback entry. They will not be added to Repeat Customer Feedback .
A 1st-party review was received from a customer added via a list import including Tags. The imported tag has been added to the feedback entry by the system.
To add tags to repeat customer feedback import a customer list including Tags and repeat customers or use Auto-Tagging .